This is a Public Health England course and is based around healthy conversation skills. It enables people to recognise opportunities to support others in making changes to their lifestyle which will improve their wellbeing, understanding that enabling them to find their own solutions is more effective than telling or suggesting changes they can make.
It is based on the idea that everyone, no matter how small the amount of time or contact we have with an individual, can have a positive conversation and plant the seed for change.
The courses takes place over 2 half days with additional e-learning. We look at how peoples beliefs can affect their practice and how, by using open discovery questions, we can understand the world of the other person and the barriers which they believe will prevent or hinder change.
During the course we also look at the benefits of reflection to improve how we interact, how we ask questions and the response types gained.
'Make Every Contact Count' training explores how anyone can use simple conversational skills to help people reflect on a problem, make positive decisions, and take smart steps towards achieving their goal.
The course uses engaging exercises and group discussions to challenge the perceptions of how to 'help' someone, encouraging attendees to reassess how we ask questions. As a group we explore personal SMARTER goal setting and how this fits into our own lifestyle challenges and with MECC.
Please note that between session one and session two you will be required to complete additional e-learning as part of the training to enable you to achieve the MECC certificate.