You will be able to identify;
*Situations and behaviours that can be challenging
*Barriers to communication
Also being able to identify & utilise support/supervision to help you cope with a challenging situation and your feelings around this.
You will have discussed;
*Key tips for managing challenging situations
*How to acknowledge and respond to someone who is in crisis
This is a new course developed for volunteers who may face challenging situations when voluteering with people one-to-one or in a group situation. The course has been developed by a mental health nurse and the peer mentoring coordiator, both experienced trainers.